TERMS AND CONDITIONS OF SALE
This document contains the legal terms and conditions governing the site www.fratihome.com.
By accessing www.fratihome.com users agree to comply with all the terms and conditions listed here in.
www.fratihome.com reserves the right to require that users who do not accept or do not intend to comply with the terms refrain from using the website www.fratihome.com.
Access to www.fratihome.com and related services is intended for personal use only.
Viewing the site provides customers with information about the products for sale as well as the opportunity to purchase them online.
Use of the services on www.fratihome.com is permitted to registered users who have:
- read the information pertaining to the processing of personal data;
- accepted the terms and conditions;
- created an account on fratihome.com.
- SPECIAL NOTICE FOR CONSUMERS
Only natural persons aged 18 and over can register on www.fratihome.com
Customers accessing the site must meet the following requirements:
- BE AN END CONSUMER
- BE AGED 18 OR OVER
- HAVE THE LEGAL REQUIREMENTS IN ORDER TO ENTER INTO CONTRACTS
- HAVE A VALID E-MAIL ADDRESS
- HAVE A VALID CREDIT CARD FOR PAYMENT
The term consumers refers to natural persons who access www.fratihome.com for purposes not related to trade, business or professional activity and who have completed the registration process. The provisions set out in Italian Legislative Decree no. 206 of 06/09/2005 ("CONSUMER CODE") are therefore applicable, in addition to those generally applicable to the type of service provided by www.fratihome.com pursuant to Italian Legislative Decree no. 70 of 09/04/2003 on information society services and electronic commerce.
GENERAL INFORMATION AND SCOPE
These terms and conditions apply to all sales made on the site www.fratihome.com.
The applicable terms and conditions are those in force on the date of submission of the purchase order.
In order to access the services of the site www.fratihome.com users must register in the relevant section, creating a FRATIHOME® by FRATI SRL account, approving the Terms and Conditions, clicking on the "ONLINE REGISTRATION" box on the home page of the site. Non-acceptance of the Terms and Conditions will make it impossible to register on the website and make purchases on FRATIHOME® by FRATI SRL
It is free to register on the site.
To register on the site, users must complete the registration form by entering the following data;
- first name
- personal data
- e-mail address
Registration will be confirmed by an e-mail sent to the address provided by users.
Each user can register only once.
Users may cancel their registration on www.fratihome.com at any time by sending an e-mail to firstname.lastname@example.org.
Registration credentials must only be used by the individual user and cannot be passed on to third parties. Users must guarantee that the credentials provided upon registration are complete, true and correct. The user is the sole person responsible for access to the site using the registration credentials provided and shall be directly responsible for all damage and harm caused to www.fratihome.com or to third parties by improper use, loss or misappropriation of or the failure to keep their registration credentials secret.
All operations made using the registration credentials are considered made by the customer to whom the registration credentials refer.
By registering with the site, users agree to receive promotional messages and commercial offers from the site www.fratihome.com.
The registration credentials may be modified by users at any time by accessing the "my profile" section of the site.
FRATIHOME® by FRATI SRL informs customers that in accordance with Italian Legislative Decree no. 70 of 09/04/2003 laying down provisions regarding electronic commerce, users must be aware that:
- In order to enter into a contract to purchase one or more products on the site, users will need to fill out an order form in electronic format and send it electronically to www.fratihome.com, following the instructions that will appear on the site to accompany the different stages of the purchase.
- The contract is entered into when www.fratihome.com records the order form, after verifying that the data regarding the order itself and the payment is correct.
- www.fratihome.com will send users a confirmation e-mail, containing information about the product purchased, a detailed breakdown of the price, payment and shipping costs, as well as information about customer support, to the e-mail address provided.
- The confirmation e-mail received must be retained as proof of purchase.
- The order form will be stored in the FRATIHOME® by FRATI SRL database for the time necessary to process the order, and in any case as prescribed by law.
- All prices listed on the site www.fratihome.comare in Euros and are inclusive of VAT. This amount will be shown as a separate item on the order form before it is submitted and on the order confirmation e-mail.
- Users will be charged the price of the product shown on the site at the time the order is sent.
- FRATIHOME® by FRATI SRL shall proceed with the purchase order after receiving confirmation of payment authorisation for the total amount, including the purchase price, shipping costs and any additional costs, as indicated in the order form.
The products offered on the site are limited in number and may be sold at a discount. It may therefore occur that a product ordered is no longer available after a purchase order has been registered. In any case of unavailability of the product ordered by the user, FRATIHOME® by FRATI SRL will inform the customer by e-mail and the order will be cancelled. In the event that payment had already been made, FRATIHOME® by FRATI SRL will refund the amount paid by the user, including the shipping costs, immediately and in any event no later than thirty days from the day following submission of the order. The user will be notified of the refund amount by e-mail and the amount will be credited to the same form of payment used for the purchase (see POS).
FRATIHOME® by FRATI SRL accepts no responsibility for any delay in crediting the refund dependent on the bank or the type of credit card used for payment. In any case, the value date of the refunded amount will be the same as the debit date.
Orders are processed from MONDAY to FRIDAY during office hours and deliveries are sent by couriers.
Orders are shipped on the first working day following the day on which the order is placed, subject to confirmation of the availability of the goods and a bank check for our new customers.
Orders placed during the weekend (Saturday and Sunday) and on public holidays will be processed starting from the morning of the working day following the holiday.
The estimated delivery times are approximately 24/48 hours for major cities in Italy.
European destinations vary from 5 to 7 days
FRATIHOME® by FRATI SRL is not responsible for any delays due to couriers for operational reasons or due to force majeure beyond the control of FRATIHOME® by FRATI SRL
Delivery is deemed complete at the time when the product is made available to the user at the address specified on the order form.
All NATIONAL and EUROPEAN shipments are sent by couriers.
The prices of the articles published and for sale on the site do not include shipping costs.
When ordering, customers can check the cost of shipping for their purchases during the online order process.
Once the order has been completed, customers will receive an e-mail confirming that the order has been shipped, which will also contain the LINK to track the progress of the delivery.
Upon receipt of the goods, customers are requested to carefully inspect the parcel before signing the proof of delivery of the shipment.
If for any reason the parcel appears to have been tampered with or if the adhesive tape is not intact, customers are requested to refuse delivery and notify our customer services department immediately (email@example.com).
If the parcel is not delivered for reasons dependent on the customer (wrong address, recipient absent, incorrect phone number etc.) or if the customer refuses delivery, the shipping costs will be deducted from the refund due.
Payment for products purchased on the site is made using PAYPAL – VISA - MASTERCARD credit cards, for which payment will be processed through a server-to-server connection using the secure https encrypted protocol.
If an invoice is required, customers must request it during the purchase process. The receipt for each purchase will be available in the personal profile section.
For any dispute that may arise, the Court of Prato, Italy shall have exclusive jurisdiction, unless other legal requirements apply.
RETURNS AND REFUNDS
In the event that for any reason a customer is not satisfied with their purchase, articles can be returned within 10 days from the date of receipt of the goods.
FRATIHOME® by FRATI SRL will only refund the value of the returned goods.
Return shipping costs shall be borne by the customer with the exception of returns of goods that FRATIHOME® by FRATI SRL acknowledges as VERIFIED DEFECTIVE GOODS.
To proceed with the return of the goods, the customer must first contact Customer Service by e-mail at firstname.lastname@example.org explaining the reason for returning the goods in writing.
FRATIHOME® by FRATI SRL reserves the right to only accept returns which comply with the following requirements:
- Customers must send an e-mail to the following address: email@example.com
- Each item must be returned complete with all its labels and folded in its bag.
- The returned goods must not show any signs of use or be altered in any way.
- The goods must be returned in the same condition in which they were shipped and be packaged appropriately.
- Returns must be sent in the FRATIHOME® by FRATI SRL envelope, sealed appropriately.
- The return must reach our warehouse within 10 days of confirmation of authorisation of the return.
- The goods must be returned from the same country to which the order was shipped.
FRATIHOME® by FRATI SRL reserves the right not to accept returned goods if they do not comply with the terms and conditions set out in our returns and refunds section.
In the case of defective goods recognised as such by FRATIHOME® by FRATI SRL, the refund for the goods will be inclusive of the costs of shipping and returning the goods.
The amount of the refund will be equal to the value of the item returned.
FRATIHOME® by FRATI SRL reserves the right to take up to 5 days to inspect the goods and process the refund request.
Customers will receive a confirmation e-mail when the refund request is approved.
GUARANTEE OF CONFORMITY
All products sold on the site are covered by a Legal Guarantee of Conformity provided for in Articles 128-135 of the Italian Consumer Code (Legal Guarantee). The legal guarantee is for consumers only.
The products offered on the site comply with Italian legislation and EU legislation in force in Italy.
INTELLECTUAL PROPERTY RIGHTS
FRATI SRL owns the site www.fratihome.com and all its content, which is protected by copyright and any other intellectual property rights. Any reproduction, modification, transmission, publication and dissemination to third parties for commercial purposes is strictly prohibited.
FRATIHOME® by FRATI SRL publishes information on its www.fratihome.com with the aim of providing a service to its customers, but accepts no responsibility in the event of any technical inaccuracies or typographical errors, which will be corrected immediately as soon as it is informed of them. FRATIHOME® by FRATI SRL reserves the right to make corrections and changes to the site whenever it deems it necessary without prior notice.
FRATIHOME® by FRATI SRL does not offer any guarantee that the information published on its website complies with the laws laid down by the jurisdiction of the country of residence of customers.
FRATIHOME® by FRATI SRL accepts no responsibility for any problems, damage or risks that may occur to the detriment of the user while using the site.
FRATIHOME® by FRATI SRL guarantees that its site www.fratihome.com is protected according to international standards for the internet.
If used correctly, users are protected from the risk of viruses. FRATIHOME® by FRATI SRL accepts no responsibility in the event that a user's particular computer configuration or a user's computer malfunctioning result in the colours displayed on the website appearing different to the original.
FRATIHOME® by FRATI SRL also informs customers that due to the technical performance of the textile, the measurements of the articles may vary slightly (5%) from the standard measurement published in the online technical data.
FRATIHOME® by FRATI SRL (share capital of Euro 20,000, with registered offices in Via Francesco Ferrucci no. 57 - 59100 (PO) ITALY - Economic and Administrative Index and Chamber of Commerce of Prato no. PO-504624 - Tax code and VAT number 02137750978 - Enrolled in the Companies Register of Rome at no. 02137750978), creator and promoter of the activities on the site www.fratihome.com reserves the right to use the personal data provided voluntarily by users. Users are advised to periodically view the section to check for any changes to the current legislation. The data provided to FRATIHOME® by FRATI SRL on the web pages accessible at the web address (URL) www.fratihome.com ("Site") at the time of registration and subsequently for the use of services provided as required by FRATIHOME® by FRATI SRL will be processed in accordance with the provisions of Italian Legislative Decree 196/2003 regarding the protection of personal data ("Privacy Code"). Pursuant to Article 13 of the Privacy Code, FRATIHOME® by FRATI SRL informs users of the following.
The personal data controller is FRATIHOME® by FRATI SRL , with offices in Via Francesco Ferrucci no. 57 - 59100 Prato with Economic and Administrative Index no. PO 504624. User data is only used for purposes directly connected and instrumental to the activation and operation of the services provided by FRATIHOME® by FRATI SRL , to fulfil the obligations laid down by law, regulations or EU standards and to exercise its rights in court.
By creating an account with FRATIHOME® by FRATI SRL , users agree to receive communications and commercial offers related and/or connected to the services of www.fratihome.com from the company to the e-mail address indicated at the time of registration. Users may object to the aforementioned processing, both initially - by checking the appropriate box during registration - and at a later date, by sending an e-mail to firstname.lastname@example.org. Users may nevertheless use the services of FRATIHOME® by FRATI SRL and participate in sales via direct access through the site.
In addition, the e-mail and postal mail addresses provided by users when registering with the site www.fratihome.com, may be used by the Data Controller and the other companies in the group of which FRATIHOME® by FRATI SRL is part, located in member countries of the European Union, to promote services similar to those which the user has signed up for, to send advertising material related exclusively to the aforementioned products or services or to carry out market research or provide commercial communication. Users may object to the aforementioned processing, both initially - by checking the appropriate box during registration - and at a later date, by sending an e-mail to email@example.com. Any objection will not have any effect on the provision of services. It is mandatory to provide the data requested at the time of activation of the services, for the purposes mentioned in the previous section, as this is essential in order to provide said services. Any refusal to provide the data makes it impossible for FRATIHOME® by FRATI SRL to complete the user registration process, and therefore provide services.
The personal data of users may be disclosed to certain subjects, instructed by FRATIHOME® by FRATI SRL to provide essential services or services required in order to fulfil the obligations associated with registration on the site www.fratihome.com and online purchasing, within the limits of and in accordance with the instructions given. FRATIHOME® by FRATI SRL guarantees that the processing of personal data shall be limited to the uses closely related to the performance of its services, newsletter subscriptions, account registration, site management facilitation, order fulfilment and compliance with accounting and tax procedures.
Customers' personal data will be processed by the FRATIHOME® by FRATI SRL internal management system, as well as by FRATIHOME® by FRATI SRL suppliers, with which FRATIHOME® by FRATI SRL will share the customer database regarding the sending of the newsletter and the management of orders and their processing through to shipping.
Names of suppliers:
MACROLAB di Alessandro Guidi & C. S.n.c. (WEBMASTER)
The data may also be supplied to persons, companies or professional firms offering assistance, consultancy or cooperation to FRATIHOME® by FRATI SRL in accounting, administrative, legal, tax and finance matters;
User data will not be disclosed.
The data is collected via electronic means and processed by means of registration, consultation, communication, storage and deletion, mostly carried out with the aid of electronic instruments, ensuring the use of appropriate measures to guarantee the security of the data processed and ensure its confidentiality.
User data, stored in electronic form, shall be kept and stored on servers owned by MACROLAB di Alessandro Guidi & C. S.n.c. In particular, the Data Controller declares that the data stored on the server is protected against the risk of intrusion and unauthorised access and also that it has adopted suitable security measures to ensure the integrity and availability of the data and the protection of areas and premises relevant to its storage and accessibility.
Personal data will be processed by associates and/or employees of FRATIHOME® by FRATI SRL as data processors or persons in charge of processing, within their respective functions and in accordance with the instructions issued by the Data Controller.
FRATIHOME® by FRATI SRL guarantees the highest level of security in handling user data. Information regarding credit cards is only stored in an encrypted format in accordance with the security requirements envisaged in the PCI certification. FRATIHOME® by FRATI SRL does not have access to confidential information related to credit cards, which will be processed by the intermediaries and issuers of the cards in compliance with the Privacy Code.
Pursuant to Article 7 of the Privacy Code, at any time, users are entitled to obtain confirmation of the existence of data concerning them and the purposes for which it is used. They are also entitled to request the updating, rectification, erasure or blocking of data and to object, in whole or in part, to processing.
In order exercise the rights set out above, as well as to receive information regarding the subjects with which the data is stored or to which the data is disclosed or those persons who, as data processors or persons in charge of processing, may come to know of your data, you can contact the Data Controller by sending a request to the following e-mail address: firstname.lastname@example.org.
The Site uses information technology called "cookies", i.e. data files that are stored on your computer when you access a site or parts of it. Cookies help us to understand the trade preferences of users. If you do not wish to accept cookies, they can be disabled by following the instructions from your browser provider. For example, in Internet Explorer, you can change the settings for the cookies in the Tools/Internet Options/Privacy section.
Processing will last no more than is necessary for the purposes for which the data has been collected in accordance with the obligations of applicable civil and tax law.